We strive to ensure that your order reaches you in perfect condition and as quickly as possible. Here’s everything you need to know about our shipping process:
Processing Time:
Once your order is placed, it typically takes 1-2 business days to process. You will receive a notification when your order has been shipped, along with tracking details for easy tracking.
Shipping Fees:
Shipping charges are calculated based on the size, weight, and delivery location of your order. These charges will be displayed at checkout before completing your purchase.
Delivery Time:
Delivery times vary depending on your location. The product will be delivered within 7 to 10 working days. Please refer to your tracking information for updates on your delivery.
Packaging:
We ensure that all products are packed securely to prevent damage during transit. Our packaging is both protective and eco-friendly.
Shipping Carrier:
We partner with trusted shipping carriers to ensure your order is delivered safely and on time. The carrier will be indicated in your shipment notification.
Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
Address Accuracy:
Please make sure the delivery address you provide is accurate to avoid delays. We cannot be held responsible for any delays or issues caused by incorrect address details.
Shipping Costs for Returns:
In case of a return, you will be responsible for the return shipping costs. These costs are non-refundable and will be deducted from your refund if applicable.
For any shipping-related inquiries or issues, feel free to contact us at info@upajoil.com.
We are happy to assist you!
Replacement Policy
Damaged or Leaking Products:
- If the product arrives damaged or leaking, photos of the damaged item and packaging.
- A replacement will be issued after verification.
- Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
‘The replaced product will be delivered within 7 to 10 working days ‘